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Consolidated 9-1-1 Center

Charleston

The Charleston County Consolidated 9-1-1 Center currently dispatches for:

Charleston County Sheriff 's Office
Charleston County Emergency Medical Services
Charleston County Volunteer Rescue Squad
Awendaw Fire Department
City of Charleston Police and Fire Departments
Dewees Island Fire Department
Isle of Palms Police and Fire Departments
James Island Fire Department
Lincolnville Police & Fire Departments
Mount Pleasant Police and Fire Departments
North Charleston Police and Fire Departments
St. Andrews Public Service District Fire Department
St. Johns Fire District
St. Pauls Fire Department
Sullivan's Island Police and Fire Departments

Emergency call taking/dispatching services for Charleston County jurisdictions have transitioned incrementally to the Charleston County Consolidated 9-1-1 Center since its inception in 2009. The planned consolidation was completed in November, 2013 when the City of Charleston Police Department transitioned to the Center. Although their 9-1-1 calls are answered at the Consolidated 9-1-1 Center, Folly Beach Public Safety withdrew their participation and maintain their own Dispatch Center from which they dispatch the 9-1-1 calls transferred to them.

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Contact

For all emergencies dial or text 911

Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below. However, numbers can change without notice to Charleston County. Please consider contacting the municipalities below first to ensure the information is correct.

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Non-emergency numbers

Awendaw Fire Department
Phone: (843)743-7200
Charleston County Consolidated 9-1-1 Center
Phone: (843)743-7200
Charleston County Sheriff's Office
Phone: (843)743-7200
Charleston County Emergency Medical Services
Phone: (843)743-7200
Charleston Police
Phone: (843)743-7200
Charleston Fire Department
Phone: (843)743-7200
Folly Beach Public Safety
Phone: (843)588-2433
Isle of Palms Police Department
Phone: (843)886-6522
Isle of Palms Fire Department
Phone: (843)886-4410
James Island PSD Fire Department
Phone: (843)270-1583
Lincolnville Fire Departments
Phone: (843)743-7200
Mount Pleasant Police & Fire Departments
Phone: (843)743-7200
North Charleston Police & Fire Departments
Phone: (843)743-7200
St. Andrews Fire Department
Phone: (843)743-7200
St. Pauls Fire Department
Phone: (843)743-7200
St. Johns Fire Department
Phone: (843)743-7200
Sullivan's Island Police Department
Phone: (843)883-3931
Sullivan's Island Fire Department
Phone: (843)883-9944

Administrative numbers

Awendaw Fire Department
Phone: (843)928-3294
Charleston County Sheriff's Office
Phone: (843)202-1700
Charleston County Emergency Medical Services
Phone: (843)202-6700
Charleston City Fire Department
Phone: (843)720-1981
Charleston City Police Department
Phone: (843)720-2427
Folly Beach Public Safety
Phone: (843)588-2433
Isle of Palms Police Department
Phone: (843)886-6522
Isle of Palms Fire Department
Phone: (843)886-4410
James Island PSD Fire Department
Phone: (843)270-1583
Lincolnville Fire Departments
Phone: (843)873-6845
Mount Pleasant Police Department
Phone: (843)884-4176
Mount Pleasant Fire Department
Phone: (843)884-0623
North Charleston Police Departments
Phone: (843)740-2845
North Charleston Fire Department
Phone: (843)740-2616
St. Andrews Fire Department
Phone: (843)556-8951
St. Pauls Fire Department
Phone: (843)889-8874
St. Johns Fire Department
Phone: (843)559-9194
Sullivan's Island Police Department
Phone: (843)883-9636
Sullivan's Island Fire Department
Phone: (843)883-9944

All Departments

9-1-1 Tips

Help Us Help You!

Stay calm and speak clearly.
Do not hang up until directed to by the 9-1-1 dispatcher.
Answer the dispatcher 's questions promptly and to the point.
Be able to provide location information and directions.
Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
If the situation changes before help arrives, call 9-1-1 again and give the dispatcher an update.
If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.

Text-to-9-1-1

Fire Pro QA

Call & Incident Volumes (2016)

Total 9-1-1 Calls: 327,643
Total Ten-digit Inbound Calls: 396,821
Total Ten-digit Outbound Calls: 312,346
Total Call Volume for 2016: 1,036,810

* Total EMS/Fire/Rescue Incidents: 73,445
Total Law Incidents: 763,397
Total Incident Volume for 2016: 836,842
*EMS Incidents (tracked by E/F/R starting in 2016)

Call & Incident Volumes (2015)

Total 9-1-1 Calls: 341,207
Total Ten-digit Inbound Calls: 410,932
Total Ten-digit Outbound Calls: 345,479
Total Call Volume for 2015: 1,097,618

Total Fire/Rescue Incidents: 66,391
Total Medical Incidents: 59,484
Total Law Incidents: *766,220
Total Incident Volume for 2015: 892,095

*The 2015 Law Incidents are lower than they were in 2014. This reduction is because in previous years we were adding spawned calls that were cancelled. We have reformatted our system so that we are no longer counting calls that were immediately cancelled because a law enforcement response was not needed.

Call & Incident Volumes (2014)

Total 9-1-1 Calls: 310,395
Total Seven-digit Inbound Calls: 456,456
Total Seven-digit Outbound Calls: 315,950
Total Call Volume for 2014: 1,082,801

Total Fire/Rescue Incidents: 59,052
Total Medical Incidents: 56,099
Total Law Incidents: 885,519
Total Incident Volume for 2014: 1,000,670

Call & Incident Volumes (2013)

Total 9-1-1 Calls: 243,096
Total Seven-digit Inbound Calls: 362,390
Total Seven-digit Outbound Calls: 238,866
Total Call Volume for 2013: 844,352

Total Fire/Rescue Incidents: 52,959
Total Medical Incidents: 50,021
Total Law Incidents: 538,333
Total Incident Volume for 2013: 641,313

Accreditations

The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.

The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies). The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.

The International Academies of Emergency Dispatch has formally awarded Accreditation to the Charleston County Consolidated 9-1-1 Center as an Emergency Fire and Emergency Medical Dispatch Center of Excellence.

The Charleston County Consolidated 9-1-1 Center is only the 24^th Emergency Fire Dispatch Center and the 171^st Emergency Medical Dispatch Center in the world to be awarded the highest distinction for their comprehensive implementation and compliance with the Fire and Medical Priority Dispatch System and associated 20 Points of Excellence.