Mission

The Radio and Telecommunications Department provides comprehensive communications support to Charleston County agencies and neighboring external agencies.  One of main functions is management and technical support of the 800 MHz Public Safety Radio System, including nearly 6,000 radios deployed throughout the County.  The Department provides maintenance and service for telephone systems, telephone trunk circuitry and dedicated data circuitry of departments and agencies within Charleston County facilities, as well as administration of all pagers and cellular phones and accounts for departments of Charleston County government.  The Department is split into two Divisions: 1) Radio Communications Division and 2) Telecommunications Division.

Radio Communications Division Functional Goals

• To provide efficient and cost effective equipment to decrease response time for local public emergency operations

• Expand the use of digital technology through upgrade of public safety radio system infrastructure

• Work with other jurisdictions in migrating to the new digital public safety radio system insuring interoperability.

• by performing regular preventive maintenance, technology upgrades, system process improvements and up to date training or personnel, minimize any and system problems and/or downtime

• To achieve a diverse workforce.

  • Increase diversity awareness.

  • Implement “Behavioral Interviewing/Team Interviewing” for all new hires and promotions.

• Develop and implement 800 MHz conventional repeater back-up plan.

• Ensure critical communications are operable at all times

Telecommunications Division Functional Goals

• Maintain a financial management process that tracks customer operating expenditures and accurately records revenues while providing valuable competitive services to our customers.

  •   Maintain monthly and cumulative charge-back dollar amounts on telephones.

  •   Maintain monthly and cumulative charge-back amounts on pagers.

  •   Secure the best rate for long distance, cellular air-time, and pager usage.

• Operate and maintain the County’s telephone infrastructure and circuity to ensure maximum reliability

• Install video teleconferencing systems to support the Magistrate Courts.

• Secure most cost effective long distance telephone service contract for the County.

• Achieve a diverse workforce.

  •    Increase diversity awareness.

  •    Implement “Behavioral Interviewing/Team Interviewing” for all new hires and promotions.

• Obtain optimal service and rates for cellular wireless communications.

• Expand Language Line translation services to County agencies requiring multi-lingual services.

• Assist facility construction planning to incorporate telecommunications requirements which includes climate controlled equipment rooms.

• Provide new telecommunications services and products to agencies who meet the requirements and cost justification.

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