Citibot

Charleston County is the first county in the country to launch Citibot, America's first interactive text messaging and customer service software system for civic engagement with government. Using text messages, Citibot can help a citizen report a problem, ask a question, or send in a message -- and Citibot responds in real time, anytime.

With Citibot, Charleston County citizens can now text specific questions to quickly access relevant county information. For example, residents can ask, "how do I request a recycling cart?" Citizens will also be able crowdsource county issues, including reporting potholes, and requesting mosquito control, all through an interactive chatbot that responds immediately to a citizen's text message.

Citibot is a new way for citizens to connect with Charleston County Government. You can now text specific questions to quickly access relevant county information. To start a conversation with Citibot, Charleston County residents can text "hello" to 843.800.4121 For example, residents can text, "how do I request a recycling cart?" Citizens will also be able crowdsource county issues, including reporting potholes, and requesting mosquito control, all through an interactive chatbot that responds immediately to a citizen’s text message. It’s simple, text "hello" to 843.800.4121 to start your conversation today!