The Charleston County Consolidated 9-1-1 Center currently dispatches for:
Emergency call taking/dispatching services for Charleston County jurisdictions have transitioned incrementally to the Charleston County Consolidated 9-1-1 Center since its inception in 2009. The planned consolidation was completed in November, 2013 when the City of Charleston Police Department transitioned to the Center. Although their 9-1-1 calls are answered at the Consolidated 9-1-1 Center, Folly Beach Public Safety withdrew their participation and maintain their own Dispatch Center from which they dispatch the 9-1-1 calls transferred to them.
Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below. However, numbers can change without notice to Charleston County. Please consider contacting the municipalities below first to ensure the information is correct.
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Total 9-1-1 Calls: 327,643
Total Ten-digit Inbound Calls: 396,821
Total Ten-digit Outbound Calls: 312,346
Total Call Volume for 2016: 1,036,810
* Total EMS/Fire/Rescue Incidents: 73,445
Total Law Incidents: 763,397
Total Incident Volume for 2016: 836,842
*EMS Incidents (tracked by E/F/R starting in 2016)
Total 9-1-1 Calls: 341,207
Total Ten-digit Inbound Calls: 410,932
Total Ten-digit Outbound Calls: 345,479
Total Call Volume for 2015: 1,097,618
Total Fire/Rescue Incidents: 66,391
Total Medical Incidents: 59,484
Total Law Incidents: *766,220
Total Incident Volume for 2015: 892,095
*The 2015 Law Incidents are lower than they were in 2014. This reduction is because in previous years we were adding spawned calls that were cancelled. We have reformatted our system so that we are no longer counting calls that were immediately cancelled because a law enforcement response was not needed.
Total 9-1-1 Calls: 310,395
Total Seven-digit Inbound Calls: 456,456
Total Seven-digit Outbound Calls: 315,950
Total Call Volume for 2014: 1,082,801
Total Fire/Rescue Incidents: 59,052
Total Medical Incidents: 56,099
Total Law Incidents: 885,519
Total Incident Volume for 2014: 1,000,670
Total 9-1-1 Calls: 243,096
Total Seven-digit Inbound Calls: 362,390
Total Seven-digit Outbound Calls: 238,866
Total Call Volume for 2013: 844,352
Total Fire/Rescue Incidents: 52,959
Total Medical Incidents: 50,021
Total Law Incidents: 538,333
Total Incident Volume for 2013: 641,313
The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.
The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies). The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.
The International Academies of Emergency Dispatch has formally awarded Accreditation to the Charleston County Consolidated 9-1-1 Center as an Emergency Fire and Emergency Medical Dispatch Center of Excellence.
The Charleston County Consolidated 9-1-1 Center is only the 24th Emergency Fire Dispatch Center and the 171st Emergency Medical Dispatch Center in the world to be awarded the highest distinction for their comprehensive implementation and compliance with the Fire and Medical Priority Dispatch System and associated 20 Points of Excellence.
City of Charleston
City of Folly Beach
City of North Charleston
City of Isle of Palms
Town of Awendaw
Town of Hollywood
Town of James Island
Town of Kiawah Island
Town of Lincolnville
Town of McClellanville
Town of Meggett
Town of Mount Pleasant
Town of Ravenel
Town of Rockville
Town of Seabrook Island
Town of Sullivan's Island
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