The Charleston County Consolidated 9-1-1 Center currently dispatches and takes calls for:
The Charleston County Consolidated 9-1-1 Center currently takes emergency calls for:
Emergency call taking/dispatching services for Charleston County jurisdictions have transitioned incrementally to the Charleston County Consolidated 9-1-1 Center since its inception in 2009. The planned consolidation was completed in November, 2013 when the City of Charleston Police Department transitioned to the Center. Although their 9-1-1 calls are answered at the Consolidated 9-1-1 Center, Folly Beach Public Safety withdrew their participation and maintain their own Dispatch Center from which they dispatch the 9-1-1 calls transferred to them.
Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below. However, numbers can change without notice to Charleston County. Please consider contacting the municipalities below first to ensure the information is correct.
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Total 9-1-1 Calls: 324,019
Total Ten-digit Inbound Calls: 315,455
Total Ten-digit Outbound Calls: 259,219
Total Call Volume for 2020: 899,110
Total Fire/Rescue Incidents: 61,513
Total EMS Incidents: 66,335
Total Law Incidents: 728,892
Total Incident Volume for 2020: 856,740
Total 9-1-1 Calls: 329,607
Total Ten-digit Inbound Calls: 352,109
Total Ten-digit Outbound Calls: 309,535
Total Call Volume for 2019: 991,562
Total Fire/Rescue Incidents: 65,052
Total EMS Incidents: 68,661
Total Law Incidents: 778,186
Total Incident Volume for 2019: 911,899
Total 9-1-1 Calls: 314,880
Total Ten-digit Inbound Calls: 392,661
Total Ten-digit Outbound Calls: 327,203
Total Call Volume for 2018: 1,034,744
Total EMS/Fire/Rescue Incidents: 67,880*
Total Law Incidents: 820,529
Total Incident Volume for 2018: 888,409
*EMS Incidents (tracked by E/F/R starting in 2016)
The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.
The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies). The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.
The Association of Public-Safety Communications Officials has formally awarded the Charleston County Consolidated 9-1-1 Center the APCO Training Program Certification.
The Charleston County Consolidated 9-1-1 Center is the first Public Safety Communications Center in the state of South Carolina to be awarded for their Training Program meeting the standards of the APCO American National Standards. Building and implementing a successful training program requires many resources and dedication. By applying for the APCO Training Program Certification the Charleston County Consolidated 9-1-1 Center demonstrates their commitment to training and meeting national standards. Receiving the APCO Training Program Certification is a major accomplishment for the agency, its staff and the community.
The National Center for Missing and Exploited Children has awarded the Charleston County Consolidated 9-1-1 Center the dynamic partnership to provide prevention, safety programming and support to help recover missing children, reduce child sexual exploitation and prevent future victimization.
The Charleston County Consolidated 9-1-1 Center’s partnership with NCMEC enriches the efforts and enhances the impact in the lives of children and families who need them the most. Together, this partnership can ensure that children have a safe childhood utilizing the provisions of NCMEC’s expertise and assistance in the agency’s mission of providing safety and protection.
The International Academies of Emergency Dispatch has formally awarded Accreditation to the Charleston County Consolidated 9-1-1 Center as an Emergency Fire and Emergency Medical Dispatch Center of Excellence.
The Charleston County Consolidated 9-1-1 Center is only the 24th Emergency Fire Dispatch Center and the 171st Emergency Medical Dispatch Center in the world to be awarded the highest distinction for their comprehensive implementation and compliance with the Fire and Medical Priority Dispatch System and associated 20 Points of Excellence.
City of Charleston
City of Folly Beach
City of North Charleston
City of Isle of Palms
Town of Awendaw
Town of Hollywood
Town of James Island
Town of Kiawah Island
Town of McClellanville
Town of Meggett
Town of Mount Pleasant
Town of Ravenel
Town of Rockville
Town of Seabrook Island
Town of Sullivan's Island
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