Consolidated 9-1-1 Center

Charleston

The Charleston County Consolidated 9-1-1 Center currently dispatches and takes calls for:

Charleston County Sheriff 's Office
Charleston County Emergency Medical Services
Charleston County Volunteer Rescue Squad
Awendaw McClellanville Fire District
City of Charleston Police and Fire Departments
Dewees Island Public Safety
Isle of Palms Police and Fire Departments
James Island Fire Department
Lincolnville Police & Fire Departments
Mount Pleasant Police and Fire Departments
North Charleston Police and Fire Departments
St. Andrews Fire Department
St. John's Fire District
St. Paul's Fire Department
Sullivan's Island Police and Fire Departments
National Parks Service – Charleston

The Charleston County Consolidated 9-1-1 Center currently takes emergency calls for:

Joint Base Charleston Fire & Emergency Services

Emergency call taking/dispatching services for Charleston County jurisdictions have transitioned incrementally to the Charleston County Consolidated 9-1-1 Center since its inception in 2009. The planned consolidation was completed in November, 2013 when the City of Charleston Police Department transitioned to the Center. Although their 9-1-1 calls are answered at the Consolidated 9-1-1 Center, Folly Beach Public Safety withdrew their participation and maintain their own Dispatch Center from which they dispatch the 9-1-1 calls transferred to them.

Available Job Openings

Contact

FOR ALL EMERGENCIES, CALL 911, TEXT 911 OR USE 911HELPME.COM

User Agency Phone Numbers

McClellanville Fire District
Phone:(843)928-3294
Charleston Fire Department
Phone:(843)720-1981
Isle of Palms Fire Department
Phone:(843)886-4410
James Island Fire Department
Phone:(843)270-1583
Mount Pleasant Fire Department
Phone:(843)884-0623
North Charleston Fire Department
Phone:(843)740-2616
St. Andrews Fire Department
Phone:(843)556-8951
St. John’s Fire Department
Phone:(843)559-9194
St. Paul’s Fire Department
Phone:(843)889-8874
Sullivan’s Island Fire Department
Phone:(843)883-9944
Charleston County Volunteer Rescue Squad
Phone:(843)225-7728
Charleston County EMS
Phone:(843)202-6700
Dewees Island Public Safety
Phone:(843)296-4952
Charleston County Sheriff’s Office
Phone:(843)308-7333
Charleston Police Department
Phone:(843) 577-7434
Isle of Palms Police Department
Phone:(843) 886-6522
Mount Pleasant Police Department
Phone:(843) 884-4176
North Charleston Police Department
Phone:(843)740-2800
Sullivan’s Island Police Department
Phone:(843)883-9636
Lincolnville Fire Department
Phone:(843)873-6845

Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below. However, numbers can change without notice to Charleston County. Please consider contacting the municipalities below first to ensure the information is correct.

Department Facebook

9-1-1 Tips

Help Us Help You!

Stay calm and speak clearly.
Do not hang up until directed to by the 9-1-1 dispatcher.
Answer the dispatcher 's questions promptly and to the point.
Be able to provide location information and directions.
Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
If the situation changes before help arrives, call 9-1-1 again and give the dispatcher an update.
If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.

Text-to-911 & 911helpme.com

Recorded Announcement on 9-1-1 Line

Text-to-9-1-1

Fire Pro QA

Call & Incident Volumes (2022)

Total 9-1-1 Calls: 299,738
Text-To-911: 1,384
911helpme.com: 18
Total Ten-digiInbound Calls: 368,824
Total Ten-digit Outbound Calls: 226,226
Total Call Volume for 2022: 518,836

Total Fire/Rescue Incidents: 73,023
Total EMS Incidents: 76,173
Total Law Incidents: 688,778
Total Incident Volume for 2022: 837,974

Call & Incident Volumes (2021)

Total 9-1-1 Calls: 324,292
Text-To-911: 858
911helpme.com: 13
Total Ten-digit Inbound Calls: 306,537
Total Ten-digit Outbound Calls: 242,403
Total Call Volume for 2021: 874,103

Total Fire/Rescue Incidents: 67,590
Total EMS Incidents: 73,790
Total Law Incidents: 678,850
Total Incident Volume for 2021: 820,230

Call & Incident Volumes (2020)

Total 9-1-1 Calls: 324,019
Text-To-911: 410
911helpme.com: 7
Total Ten-digit Inbound Calls: 315,455
Total Ten-digit Outbound Calls: 259,219
Total Call Volume for 2020: 899,110

Total Fire/Rescue Incidents: 61,513
Total EMS Incidents: 66,335
Total Law Incidents: 728,892
Total Incident Volume for 2020: 856,740

Call & Incident Volumes (2019)

Total 9-1-1 Calls: 329,607
Text-To-911: 300
911helpme.com: 11
Total Ten-digit Inbound Calls: 352,109
Total Ten-digit Outbound Calls: 309,535
Total Call Volume for 2019: 991,562

Total Fire/Rescue Incidents: 65,052
Total EMS Incidents: 68,661
Total Law Incidents: 778,186
Total Incident Volume for 2019: 911,899

Additional Statistics

Accreditations

The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.

The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies). The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.

The Association of Public-Safety Communications Officials has formally awarded the Charleston County Consolidated 9-1-1 Center the APCO Training Program Certification.

The Charleston County Consolidated 9-1-1 Center is the first Public Safety Communications Center in the state of South Carolina to be awarded for their Training Program meeting the standards of the APCO American National Standards. Building and implementing a successful training program requires many resources and dedication. By applying for the APCO Training Program Certification the Charleston County Consolidated 9-1-1 Center demonstrates their commitment to training and meeting national standards. Receiving the APCO Training Program Certification is a major accomplishment for the agency, its staff and the community.

The National Center for Missing and Exploited Children has awarded the Charleston County Consolidated 9-1-1 Center the dynamic partnership to provide prevention, safety programming and support to help recover missing children, reduce child sexual exploitation and prevent future victimization.

The Charleston County Consolidated 9-1-1 Center’s partnership with NCMEC enriches the efforts and enhances the impact in the lives of children and families who need them the most. Together, this partnership can ensure that children have a safe childhood utilizing the provisions of NCMEC’s expertise and assistance in the agency’s mission of providing safety and protection.

The International Academies of Emergency Dispatch has formally awarded Accreditation to the Charleston County Consolidated 9-1-1 Center as an Emergency Fire and Emergency Medical Dispatch Center of Excellence.

The Charleston County Consolidated 9-1-1 Center is only the 24^th Emergency Fire Dispatch Center and the 171^st Emergency Medical Dispatch Center in the world to be awarded the highest distinction for their comprehensive implementation and compliance with the Fire and Medical Priority Dispatch System and associated 20 Points of Excellence.