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Consolidated 9-1-1 Center

Charleston

The Charleston County Consolidated 9-1-1 Center currently dispatches and takes calls for:

  • Charleston County Sheriff 's Office
  • Charleston County Emergency Medical Services
  • Charleston County Volunteer Rescue Squad
  • Awendaw McClellanville Fire District
  • City of Charleston Police and Fire Departments
  • Dewees Island Public Safety
  • Isle of Palms Police and Fire Departments
  • James Island Fire Department
  • Lincolnville Police & Fire Departments
  • Mount Pleasant Police and Fire Departments
  • North Charleston Police and Fire Departments
  • St. Andrews Fire Department
  • St. John's Fire District
  • St. Paul's Fire Department
  • Sullivan's Island Police and Fire Departments
  • National Parks Service – Charleston

The Charleston County Consolidated 9-1-1 Center currently takes emergency calls for:

  • Joint Base Charleston Fire & Emergency Services

Emergency call taking/dispatching services for Charleston County jurisdictions have transitioned incrementally to the Charleston County Consolidated 9-1-1 Center since its inception in 2009. The planned consolidation was completed in November, 2013 when the City of Charleston Police Department transitioned to the Center. Although their 9-1-1 calls are answered at the Consolidated 9-1-1 Center, Folly Beach Public Safety withdrew their participation and maintain their own Dispatch Center from which they dispatch the 9-1-1 calls transferred to them.

Available Job Openings

Contact

FOR ALL EMERGENCIES, CALL 911, TEXT 911 OR USE 911HELPME.COM

User Agency Phone Numbers

  • McClellanville Fire District
    Phone:(843)928-3294
  • Charleston Fire Department
    Phone:(843)720-1981
  • Isle of Palms Fire Department
    Phone:(843)886-4410
  • James Island Fire Department
    Phone:(843)270-1583
  • Mount Pleasant Fire Department
    Phone:(843)884-0623
  • North Charleston Fire Department
    Phone:(843)740-2616
  • St. Andrews Fire Department
    Phone:(843)556-8951
  • St. John’s Fire Department
    Phone:(843)559-9194
  • St. Paul’s Fire Department
    Phone:(843)889-8874
  • Sullivan’s Island Fire Department
    Phone:(843)883-9944
  • Charleston County Volunteer Rescue Squad
    Phone:(843)225-7728
  • Charleston County EMS
    Phone:(843)202-6700
  • Dewees Island Public Safety
    Phone:(843)296-4952
  • Charleston County Sheriff’s Office
    Phone:(843)308-7333
  • Charleston Police Department
    Phone:(843) 577-7434
  • Isle of Palms Police Department
    Phone:(843) 886-6522
  • Mount Pleasant Police Department
    Phone:(843) 884-4176
  • North Charleston Police Department
    Phone:(843)740-2800
  • Sullivan’s Island Police Department
    Phone:(843)883-9636
  • Lincolnville Fire Department
    Phone:(843)873-6845

Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below. However, numbers can change without notice to Charleston County. Please consider contacting the municipalities below first to ensure the information is correct.

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9-1-1 Tips

Help Us Help You!

  • Stay calm and speak clearly.
  • Do not hang up until directed to by the 9-1-1 dispatcher.
  • Answer the dispatcher 's questions promptly and to the point.
  • Be able to provide location information and directions.
  • Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
  • If the situation changes before help arrives, call 9-1-1 again and give the dispatcher an update.
  • If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.
Text-to-911 & 911helpme.com
Recorded Announcement on 9-1-1 Line
Text-to-9-1-1
Fire Pro QA

Call & Incident Volumes (2022)

Total 9-1-1 Calls: 299,738
Text-To-911: 1,384
911helpme.com: 18
Total Ten-digiInbound Calls: 368,824
Total Ten-digit Outbound Calls: 226,226
Total Call Volume for 2022: 518,836

Total Fire/Rescue Incidents: 73,023
Total EMS Incidents: 76,173
Total Law Incidents: 688,778
Total Incident Volume for 2022: 837,974

Call & Incident Volumes (2021)

Total 9-1-1 Calls: 324,292
Text-To-911: 858
911helpme.com: 13
Total Ten-digit Inbound Calls: 306,537
Total Ten-digit Outbound Calls: 242,403
Total Call Volume for 2021: 874,103

Total Fire/Rescue Incidents: 67,590
Total EMS Incidents: 73,790
Total Law Incidents: 678,850
Total Incident Volume for 2021: 820,230

Call & Incident Volumes (2020)

Total 9-1-1 Calls: 324,019
Text-To-911: 410
911helpme.com: 7
Total Ten-digit Inbound Calls: 315,455
Total Ten-digit Outbound Calls: 259,219
Total Call Volume for 2020: 899,110

Total Fire/Rescue Incidents: 61,513
Total EMS Incidents: 66,335
Total Law Incidents: 728,892
Total Incident Volume for 2020: 856,740

Call & Incident Volumes (2019)

Total 9-1-1 Calls: 329,607
Text-To-911: 300
911helpme.com: 11
Total Ten-digit Inbound Calls: 352,109
Total Ten-digit Outbound Calls: 309,535
Total Call Volume for 2019: 991,562

Total Fire/Rescue Incidents: 65,052
Total EMS Incidents: 68,661
Total Law Incidents: 778,186
Total Incident Volume for 2019: 911,899

 Additional Statistics

Accreditations

The Commission on Accreditation for Law Enforcement Agencies (CALEA) has formally awarded accreditation to the Charleston County Consolidated 9-1-1 Center for successfully meeting all best practice standards of its Public Safety Communications Accreditation Program.

The Charleston County Consolidated 9-1-1 Center is only the 39th stand-alone 9-1-1 Center to be awarded the accreditation (this does not include communications centers governed by Law enforcement or other public safety agencies). The CALEA Assessors expressed that they were highly impressed with our operations, training, Peer Support Team, Morale Team and public education, and the accreditation was unanimously approved.

The Association of Public-Safety Communications Officials has formally awarded the Charleston County Consolidated 9-1-1 Center the APCO Training Program Certification.

The Charleston County Consolidated 9-1-1 Center is the first Public Safety Communications Center in the state of South Carolina to be awarded for their Training Program meeting the standards of the APCO American National Standards. Building and implementing a successful training program requires many resources and dedication. By applying for the APCO Training Program Certification the Charleston County Consolidated 9-1-1 Center demonstrates their commitment to training and meeting national standards. Receiving the APCO Training Program Certification is a major accomplishment for the agency, its staff and the community.

The National Center for Missing and Exploited Children has awarded the Charleston County Consolidated 9-1-1 Center the dynamic partnership to provide prevention, safety programming and support to help recover missing children, reduce child sexual exploitation and prevent future victimization.

The Charleston County Consolidated 9-1-1 Center’s partnership with NCMEC enriches the efforts and enhances the impact in the lives of children and families who need them the most. Together, this partnership can ensure that children have a safe childhood utilizing the provisions of NCMEC’s expertise and assistance in the agency’s mission of providing safety and protection.

The International Academies of Emergency Dispatch has formally awarded Accreditation to the Charleston County Consolidated 9-1-1 Center as an Emergency Fire and Emergency Medical Dispatch Center of Excellence.

The Charleston County Consolidated 9-1-1 Center is only the 24th Emergency Fire Dispatch Center and the 171st Emergency Medical Dispatch Center in the world to be awarded the highest distinction for their comprehensive implementation and compliance with the Fire and Medical Priority Dispatch System and associated 20 Points of Excellence.


Municipalities

City of Charleston
City of Folly Beach
City of North Charleston
City of Isle of Palms
Town of Awendaw
Town of Hollywood
Town of James Island
Town of Kiawah Island
Town of Lincolnville
Town of McClellanville
Town of Meggett
Town of Mount Pleasant
Town of Ravenel
Town of Rockville
Town of Seabrook Island
Town of Sullivan's Island

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