CharlestonCounty.org
  • Home
  • Online Services
  • By Topic
      Topics icon
    • Taxes
    • Property & Permits
    • Courts
    • Business
    • Residents
    • Emergency
    • Law Enforcement
    • Code Enforcement
    • Request Public Information/Documents (FOIA)
  • Departments
  • Elected Officials
      Elected Officials Icon
    • Auditor
    • Clerk Of Court
    • Coroner
    • County Council
    • Probate Judge
    • Register of Deeds (ROD)
    • Sheriff
    • Solicitor
    • Treasurer
  • Employment
      Employment Icon
    • Benefits
    • FAQs
    • Job Openings & Apply Online
    • Print Application
  • FAQs
  • About Us
      About icon
    • Mission & Values
    • Organizational Chart
    • Diversity Philosophy
    • Title VI Plan
    • Annual Report
    • Financial Reports
    • Ordinances
    • Firsts/Oldest
    • History
    • Office Locations
    • Holiday Schedule
    • Municipalities
    • School District
    • Links
    • Calendar
  • Contact
      Contact icon
    • General Contact
    • FOIA Fee Schedule
    • FOIA Requests
    • Media Inquiries
  • This is the main menu for CharlestonCounty.org. Please use the right side menu to access the department or section menus. The right side menu will change depending on where you are in the website.

  • Charleston County Council photo Charleston County Council
  • Charleston County Council Info
  • View Homepage >> View Agendas >>
Charleston County, SC
  • Home
  • About
  • FAQs

Consolidated 9-1-1 Center Overview of Establishment

Charleston County 9-1-1 Consolidation is completed!

Highlights:

  • January 2008: Intergovernmental Agreement was finalized for nine out of ten public safety dispatch operations in Charleston County to consolidate. The agreement forms the Charleston County Consolidated Dispatch Board.
  • February 2008: North Charleston's 9-1-1 Center co-located with the Charleston County Sheriff's Office and EMS dispatch operations.
  • October 2008: Following an extensive search, Jim Lake was hired as the Director of the Consolidated 9-1-1 Center.
  • January 2009: Administrative joining of the Sheriff's Office and EMS 9-1-1 dispatch operations took place, officially forming the County's Consolidated 9-1-1 Center.
  • January 2010: The merging of call takers for the Sheriff's Office and EMS/Fire dispatch began on January 4, 2010, and is a significant step in the consolidation process. City of Charleston, through signing of contract Addendum on January 5, 2010, finalized their participation in the Intergovernmental Agreement for Consolidated Dispatch.
  • November 2013: Consolidation step completed with transition of our final agencies to the 9-1-1 center.

 

August 3, 2012
Paving Completed As Of August 3, 2012

August 3, 2012
Paving Completed As Of August 3, 2012

August 3, 2012
Paving Completed As Of August 3, 2012

August 3, 2012
Paving Completed As Of August 3, 2012

Entrance Signage
Signage recently installed at the entrance to the property

Security Gate
Security gate being installed at the entrance to the property

Dispatch Floor
Dispatch floor looking back toward the northeast corner of the room

EOC
EOC looking toward the Situation Room, Work Room, and Planning Meeting Room

How did we begin Consolidation of 9-1-1 in Charleston County?

Brief History: In 2006, community emergency response and elected officials initiated the concept of consolidating public safety dispatch services. The Charleston County Consolidated Dispatch Committee, a multi-jurisdictional group consisting primarily of public safety chiefs appointed by elected officials and the County Administrator, was formed in late 2006, guiding the process of the Charleston County Communications Feasibility Study. The feasibility study was completed in April of 2007 and indicated that consolidating all ten 9-1-1 and dispatch centers in the County was feasible, desirable, and would improve emergency response in Charleston County. The Committee then developed an intergovernmental agreement that was signed by all but one jurisdiction by the goal date of December 31, 2007. County Council approved and finalized the intergovernmental agreement at their meeting on January 22, 2008.

How was a Multi-jurisdictional Intergovernmental Agreement Achieved?

Agreement Development and Consensus:

  • The agreement was completed by the multi-jurisdictional Consolidated Dispatch Committee, a multi-jurisdictional group of law enforcement, fire and EMS leaders within Charleston County and chaired by North Charleston Police Chief, Jon Zumalt.
  • Assistance of the Charleston County Legal Department staff was significant.
  • Funding decisions made by Charleston County Council were key to the agreement.
  • Willingness of involved public safety chiefs to attend various jurisdictional meetings was critical to the acceptance of the agreement.

Who are the Participants in the Intergovernmental Agreement?

The following jurisdictions signed the agreement since they have a dispatch operation (or had a dispatch operation at the time of the Agreement):

  • Charleston County (EMS & Charleston County Sheriff's Office)
  • City of North Charleston
  • Town of Mount Pleasant
  • City of Isle of Palms
  • St. Johns Fire District
  • James Island Public Service District (PSD) Fire District
  • St. Andrews PSD Fire District
  • City of Charleston*

*Note: The City of Charleston was not an original participant in the agreement. However, participating jurisdictions approved the City of Charleston's request to join the Consolidated 9-1-1 Center during the Fall of 2009, and on December 15, 2009, Charleston City Council voted in favor of the addendum to the Intergovernmental Agreement adding the City of Charleston as a full participant in consolidated dispatch efforts. City of Charleston Police Chief Greg Mullen and City of Charleston Fire Chief Karen Brack are full voting members of the Consolidated Dispatch Board.

What are the Highlights of the Intergovernmental Agreement?

The Intergovernmental Agreement, effective January 22, 2008, sets forth the following:

  • Governing Structure:

    • The Consolidated 9-1-1 Center functions as a Charleston County department.
    • The Consolidated Dispatch Board has oversight of operational protocols and procedures.
    • The Consolidated Dispatch Board has significant input into the 9-1-1 Center's budget and the selection, oversight and evaluation of the 9-1-1 Center director.
  • Financial Responsibilities:

    • Charleston County will pay for start-up costs for the Consolidated Dispatch Center, and construction of a new facility is planned.
    • Jurisdictions that have signed the agreement will share responsibility for operational costs over the first two years of full Consolidated Dispatch Center operations.
    • During the third year of full Consolidated Dispatch Center operations and beyond, Charleston County will pay the full operational cost, estimated at $10.5 million per year.
  • Consolidated Dispatch Board Representation (based on the Intergovernmental Agreement along with the recent addendum):
    • Charleston County: 2 (Sheriff and EMS Director)
    • North Charleston: 2 (Police Chief and Fire Chief)
    • Mount Pleasant: 2 (Police Chief and Fire Chief)
    • City of Charleston 2 (Police Chief and Fire Chief)
    • Isle of Palms (Rotating): 1 (Police Chief)
    • Fire Chiefs Association: 2 Representatives
    • Non-Voting Member: Charleston County Administrator Designee
    • Non-Voting Member: Federal Agency Representative
  • Staffing
    • It is the intent "that the hiring of dispatch staff at participating agencies will take place," and it is therefore anticipated that all dispatchers from these centers will be transitioned to the new Consolidated 9-1-1 Center.
    • A readiness program has been initiated to assist current dispatchers to meet qualifications standards for the Consolidated 9-1-1 Center.
    • Staffing structure, salaries, schedules and other matters are evolving through the work of the Consolidated Dispatch Board's Human Resources Committee, utilizing input from all participating jurisdictions.

What has Consolidating 9-1-1 in Charleston County Achieved?

Successful 9-1-1 Consolidation has:

  • Improved emergency response times
  • Increased communication and cooperation among emergency response agencies
  • Utilized grant funding to improve coordination with local agencies
  • Implemented technology advances which have:
    • improved situational awareness for our community
    • improved coordinated responses to emergency scenes
    • increased responder safety
  • Improved training and certification opportunities for dispatchers
  • Improved best practices as acknowledged through Accreditations received

Charleston County Consolidated Dispatch Strategic Plan

Stratigic Plan

Contact

FOR ALL EMERGENCIES, CALL 911, TEXT 911 OR USE 911HELPME.COM

 

For more information on operations of the Consolidated 9-1-1 Center, contact:
Jim Lake, Director
Phone: (843) 529-3700
E-mail: jlake@charlestoncounty.org

For more information on the Consolidation Dispatch Board or the Intergovernmental Agreement, contact:
Lori Lambert, Project Coordinator
Phone: (843) 529-3717
E-mail: llambert@charlestoncounty.org


Municipalities

City of Charleston
City of Folly Beach
City of North Charleston
City of Isle of Palms
Town of Awendaw
Town of Hollywood
Town of James Island
Town of Kiawah Island
Town of Lincolnville
Town of McClellanville
Town of Meggett
Town of Mount Pleasant
Town of Ravenel
Town of Rockville
Town of Seabrook Island
Town of Sullivan's Island

Go to top

Additional Resources

Arts & Entertainment
CARTA Transit System
County Library
County Parks
Transportation Sales Tax
School District

Sex Offenders Search
Identity Theft Info
Traffic Cam
Make-A-Wish Car Donation
United Way 24hr hotline
Visitor Information

Employee Resources

Employee Online
Go to top

Social Media

Facebook
X (Twitter)
YouTube
Next Door
Instagram
Linkedin

Site Translation

Go to top

E-mail your comments or questions about this site to publicinfo@charlestoncounty.org
Report technical problems with this site to webmaster@charlestoncounty.org

This is the official web site for Charleston County Government.
Copyright © 2000-2025, Charleston County, South Carolina. All rights reserved.
Legal Disclaimer | Refund Disclaimer | Privacy Policy

Fixed footer :-)