Consolidated 9-1-1 Center Feedback Process

2014 Annual Statistical Summary
for Complaints

2015 Annual Statistical Summary
for Complaints

2016 Annual Statistical Summary
for Complaints

2017 Annual Statistical Summary
for Complaints

2018 Annual Statistical Summary
for Complaints

2019 Annual Statistical Summary
for Complaints

2020 Annual Statistical Summary
for Complaints

2021 Annual Statistical Summary
for Complaints

2022 Annual Statistical Summary
for Complaints

Positive Feedback:

The Consolidated 9-1-1 Center wants to hear from you! Please provide us with any positive feedback you may have experienced while using our services. This includes but is not limited to the citizens of Charleston County and any surrounding areas and members of Public Safety Agencies.

Suggestion:

The Charleston County Consolidated 9-1-1 Center strives at providing the best services to the citizens of Charleston County and Public Safety Agencies. If you have a suggestion on ways we can improve on these services, please let us know.

Concern:

In the normal course of public safety communications, actions of employees of the Department can become the center of citizen and public safety agency criticism. Citizens and public safety agency employees who have a concern are encouraged to notify the Department. As many citizen concerns are procedural misunderstandings between themselves and the Department's employees, it is imperative the concern be reviewed by the Department and an attempt made to reinstitute proper citizen/employee relations.

Complaint Procedures:

In the event you wish to notify the Charleston County Consolidated 9-1-1 Center of a formal complaint, you may do so by filling out the Feedback Form or by contacting 843-743-7200. Calls received in which a complaint is made will be forwarded to a Supervisor for documentation and review. The complainant will be notified of the receipt of their complaint and the process of the review. All complaints will be thoroughly reviewed and the conclusion of the facts and findings determined. Once the investigation is complete, the Deputy Director will notify the complainant and provide a general description of the findings.

Feedback Form

Accreditation Public Comment:

CALEA Accreditation Public Comment Portal access is provided as an opportunity for comments, commendations, and other information regarding the agency's quality of service or other information relevant to the accreditation process. All comments will be routed directly to CALEA and then they will provide the information to our Center.

Contact

Disclaimer: Reasonable efforts are taken to ensure the accuracy of the non-emergency and administrative numbers listed below. However, numbers can change without notice to Charleston County. Please consider contacting the municipalities below first to ensure the information is correct.

Department Facebook

All Departments

Municipalities

City of Charleston
City of Folly Beach
City of North Charleston
City of Isle of Palms
Town of Awendaw
Town of Hollywood
Town of James Island
Town of Kiawah Island
Town of Lincolnville
Town of McClellanville
Town of Meggett
Town of Mount Pleasant
Town of Ravenel
Town of Rockville
Town of Seabrook Island
Town of Sullivan's Island

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